Terms of service

 

SECTION 1 – ELIGIBILITY & ACCOUNTS

You confirm that you are at least 18 years old, or that you are using the Services with the consent of a parent or legal guardian.

When using our Services, you agree to provide accurate, current, and complete information, including your contact, billing, and shipping details.

You are responsible for maintaining the confidentiality of your account details and for all activity under your account. You must not transfer or assign your account to another person.

SECTION 2 – PRODUCTS

We make every effort to display our products accurately. However, colours and appearance may vary depending on your device or screen settings.

All product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Nothing in this section affects your statutory rights under UK consumer law.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. An order is not accepted until we confirm acceptance by email.

We reserve the right to refuse or cancel an order for any reason, including availability, errors in pricing or description, or suspected fraud. If your order is cancelled after payment, you will receive a full refund.

Returns and refunds are governed by our Refund Policy [LINK], which forms part of these Terms.

Orders are for personal use only and must not be resold or exported for commercial purposes.

SECTION 4 – PRICES & PAYMENT

All prices are displayed in GBP unless stated otherwise and exclude delivery charges, which will be shown at checkout.

You agree to provide valid payment information and authorise us to charge the full order amount, including delivery and applicable taxes.

Promotions and discounts may be subject to additional terms.

SECTION 5 – SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

Risk in the goods passes to you when you take physical possession of the items, not when they are handed to the carrier.

We are not responsible for delays outside our control, including courier delays or customs processing.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, designs, and trademarks, is owned by or licensed to AURAIA and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, or exploit any content without our prior written permission.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools or services which we do not control. These are provided “as is” and we accept no responsibility for their content or operation.

Use of third-party services is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

SECTION 9 – SHOPIFY

Our store is hosted by Shopify. All purchases are made directly with AURAIA. Shopify is not responsible for any aspect of transactions between you and us.

SECTION 10 – PRIVACY

Your personal data is processed in accordance with our Privacy Policy [LINK] and applicable UK data protection laws, including UK GDPR.

SECTION 11 – FEEDBACK

If you submit reviews, comments, or feedback, you grant us a non-exclusive, royalty-free licence to use it for business and marketing purposes.

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to correct any errors or inaccuracies and to cancel orders affected by such errors.

SECTION 13 – PROHIBITED USE

You must not use the Services for unlawful purposes, to infringe rights, transmit harmful code, or interfere with site security.

SECTION 14 – TERMINATION

We may suspend or terminate access to the Services if these Terms are breached. Termination does not affect your statutory rights.

SECTION 15 – WARRANTIES & STATUTORY RIGHTS

Our Services are provided “as is” and “as available”.

Nothing in these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.

SECTION 16 – LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under UK law

Subject to the above, we are not liable for indirect or consequential losses.

SECTION 17 – INDEMNITY

You agree to indemnify us against claims arising from your misuse of the Services or breach of these Terms.

SECTION 18 – SEVERABILITY

If any provision is found unlawful or unenforceable, the remaining provisions remain in full force.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and us.

SECTION 20 – ASSIGNMENT

You may not transfer your rights under these Terms without our consent. We may transfer our rights as part of a business transfer.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

UK consumers may bring legal proceedings in the courts of England and Wales.

SECTION 22 – CHANGES TO TERMS

We may update these Terms from time to time. Changes will take effect once posted on our website.

SECTION 23 – CONTACT INFORMATION

Trading Name: AURAIA
Email: lillyaura.shop@gmail.com
Business Address: [INSERT UK ADDRESS]
Company Registration Number: [INSERT IF APPLICABLE]
VAT Number: [INSERT IF REGISTERED]